What are the top 3 CRM platforms?
In our 22 September 2026 CRM Index, the highest naming totals belong to HubSpot CRM, Pipedrive and Salesforce Sales Cloud. Salesforce appeared in 109 of 150 valid answers. Here, top means most often named in this dated buyer-question panel, rather than the best product for every business.
What we measured
Measured. The original September release covers ten CRM buyer questions, three returns and five engines. We counted a checked vendor at most once per answer. The three highest totals below are listed alphabetically.
| Checked CRM | Answers naming it | Valid-answer base |
|---|---|---|
| HubSpot CRM | 113 | 150 |
| Pipedrive | 97 | 150 |
| Salesforce Sales Cloud | 109 | 150 |
Multiple vendors can appear in one answer, so these are not exclusive shares of a market or a pool of customers.
Reasoned. The same panel can identify frequently selected names and preserve the different contexts producing them. It does not test product quality, current pricing or which CRM fits your business.
What this means for you
Keep the question visible. The panel asks about a growing B2B sales team, replacing spreadsheets, vendor alternatives, forecasting and sales-to-customer-success handoffs. A supplier can collect appearances from several of those contexts. Its pooled total is therefore broader than the answer to any one of them.
The small-sales-team question lets you inspect a narrower observation. Its Perplexity row names HubSpot CRM, Pipedrive, Salesforce Sales Cloud and Zoho CRM in each of the three returns, while Freshsales appears once. That row preserves several alternatives instead of selecting just the highest pooled name.
The lower pooled counts remain part of the same release: Zoho CRM has seventy-three naming answers, Microsoft Dynamics 365 thirty-six and Freshsales twenty-two.
Also asked as
What are the top 3 CRM platforms?
Related
- The full CRM buyer question panel
- The small-sales-team question
- The original Index data
- The Manual on reading an answer
- The Manual on valid measurement
Next step
Use the Free 10-question check (one engine) for a separate dated company-answer sample. No email is needed; runs are limited per network and per day, and by the site's daily allowance.
For one documented company-fact error, Fix one answer, $490. Keep the retained answer and its supporting public source with the correction.
Every figure comes from the published method, v1.1.
Prepared by the Broadcastwell team.
Page owner: Priya Nair, Management Consultant. Corrections: hello@broadcastwell.com