What does AI visibility work do for CRM software?
Broadcastwell measures and fixes whether AI search engines name B2B software companies.
Run the free checkIn CRM software, HubSpot CRM and Salesforce Sales Cloud were the names the engines gave most often in September 2026: 113 and 109 of 150 valid answers captured on 22 September 2026, among 10 checked CRM vendors. That record is where our offers begin; the work then measures, repairs and re-checks your own CRM questions.
Updated 11 November 2026.
Five products answer each CRM question in our captures: ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode. We never sell one of them on its own, and we cannot place a CRM vendor in any answer.
The CRM record
| CRM record, September 2026 | Value |
|---|---|
| Checked CRM vendors | 10 |
| Valid CRM answers | 150 of 150 planned |
| Excluded CRM attempts | none |
| HubSpot CRM named | 113 of 150, 75.3% (67.9% to 81.5%); own domain cited in 34 |
| Salesforce Sales Cloud named | 109 of 150, 72.7% (65.0% to 79.2%); own domain cited in 37 |
| Pipedrive named | 97 of 150, 64.7% (56.7% to 71.9%); own domain cited in 29 |
| Top three share of all CRM vendor names | 319 of 476, 67.0% (62.7% to 71.1%) |
| CRM vendors never named | 1 of 10 |
| CRM answers with no cited entry | 6 of 150, 4.0% (1.8% to 8.5%) |
Among the 1,380 CRM citations captured on 22 September 2026, vendor sites came first at 23.9% (21.7% to 26.2%), then agency and blog pages at 7.2% and news and trade media at 6.9%. The "other" class, hosts we could not place in one role, held 50.5%.
Our page on CRM software missing from AI answers reads the low and zero counts, the CRM cited-host page lists domains, and the Index keeps the HubSpot CRM record.
CRM answers by engine
| Engine | Valid CRM answers | CRM vendor names | HubSpot CRM named | Named most in CRM answers |
|---|---|---|---|---|
| ChatGPT | 30 | 89 | 24 of 30 | HubSpot CRM, Salesforce Sales Cloud, Pipedrive |
| Claude | 30 | 110 | 24 of 30 | HubSpot CRM, Salesforce Sales Cloud, Pipedrive |
| Perplexity | 30 | 103 | 22 of 30 | HubSpot CRM, Pipedrive, Salesforce Sales Cloud |
| Google AI Overviews | 30 | 81 | 20 of 30 | HubSpot CRM, Salesforce Sales Cloud, Pipedrive |
| Google AI Mode | 30 | 93 | 23 of 30 | HubSpot CRM, Salesforce Sales Cloud, Pipedrive |
On CRM questions, Claude produced 110 checked-vendor names against 81 on Google AI Overviews. All five put HubSpot CRM first.
Offers applied to CRM software
| Offer | A CRM example |
|---|---|
| Live question, $19 once | a question such as "What is the best CRM for a growing B2B sales team?"; three runs per engine, back within 24 hours |
| Answer Repair, $490 once | one page that answers "What are good alternatives to a traditional CRM?" correctly, live or handed off 48 hours after Ready |
| Agency Deadline Audit, $490 per client report | ten agreed CRM questions; one could be "How do the main CRM platforms compare for reporting and forecasting?"; 150 observations |
| Fix Sprint, $3,900 ($3,410 after the $490 credit) | six CRM pages over 30 days, one for "Which CRM is best for managing a complex sales pipeline?" with a day-30 measurement |
| Care, $490 a month | CRM monthly: cited agency and blog pages first, then news and trade media |
| Program, $5,500 a month | twelve CRM pages by day 30 and a separate measurement report |
The operating framework quotes delivery clocks and refunds word for word, and the service model shows what each offer includes.
Where CRM work starts
Reasoned. Only 23.9% of CRM citations went to vendor sites; most CRM evidence sits elsewhere. Review platforms held 1.4%, a minor CRM source in this record. With 50.5% of CRM entries in "other", we open each cited page before choosing one to work on. None of this is a measured effect of a change.
Sources
- CRM category record, Absence Index release 2026-09, CRM answers captured 22 September 2026, DOI 10.5281/zenodo.22907695.
- CRM rows of our citation bases, source classes, vendor concentration and exclusions, report DOI 10.5281/zenodo.23804758.
- Our pricing and method pages. All sources read 9 November 2026.
Related: compare CRM with thirteen other categories on our industry benchmarks, or read Perplexity visibility.