How do our offers measure hotel software in AI answers?
Broadcastwell measures and fixes whether AI search engines name B2B software companies.
Run the free checkFor hotel software, our offers start from the September 2026 Absence Index: 25 checked hotel vendors and 149 valid answers captured on 22 September 2026. Cloudbeds was named in 115 of them and Stayntouch in 68. We measure your own hotel questions the same way, repair the page or source behind a missing or wrong answer, then check again.
Updated 11 November 2026.
Every hotel capture covers ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode, each kept apart in the report. None of our offers buys a placement, and none covers a single engine on its own.
The hotel record
| Hotel record, September 2026 | Value |
|---|---|
| Checked hotel vendors | 25 |
| Valid hotel answers | 149 of 150 planned |
| Excluded hotel attempts | 1, all Google AI Overviews: "no AI Overview returned for this query" |
| Cloudbeds named | 115 of 149, 77.2% (69.8% to 83.2%); own domain cited in 38 |
| Stayntouch named | 68 of 149, 45.6% (37.8% to 53.6%); own domain cited in 39 |
| Little Hotelier named | 51 of 149, 34.2% (27.1% to 42.2%); own domain cited in 18 |
| Top three share of all hotel vendor names | 234 of 557, 42.0% (38.0% to 46.2%) |
| Hotel vendors never named | 5 of 25 |
| Hotel answers with no cited entry | 2 of 149, 1.3% (0.4% to 4.8%) |
Among the 1,275 hotel citations captured on 22 September 2026, vendor sites came first at 39.1% (36.4% to 41.8%), then review platforms at 7.5% and directories and listicles at 4.9%. The "other" class, hosts we could not place in one role, held 40.3%.
See hotel software missing from AI answers for absences, sources AI answers cite for hotel software for hosts, and the Cloudbeds record for receipts.
Hotel answers by engine
| Engine | Valid hotel answers | Hotel vendor names | Cloudbeds named | Named most in hotel answers |
|---|---|---|---|---|
| ChatGPT | 30 | 99 | 26 of 30 | Cloudbeds, Mews, Stayntouch |
| Claude | 30 | 160 | 24 of 30 | Cloudbeds, Hotelogix, Stayntouch |
| Perplexity | 30 | 123 | 21 of 30 | Cloudbeds, Stayntouch, Hotelogix |
| Google AI Overviews | 29 | 82 | 21 of 29 | Cloudbeds, Stayntouch, Mews |
| Google AI Mode | 30 | 93 | 23 of 30 | Cloudbeds, Stayntouch, Little Hotelier |
Names per engine ran from 82 on Google AI Overviews to 160 on Claude for hotel questions. All five put Cloudbeds first.
Offers applied to hotel software
| Offer | A hotel example |
|---|---|
| Live question, $19 once | the hotel question "What is the best hotel PMS for a small independent hotel?", returned as 15 answers within a day of payment |
| Answer Repair, $490 once | the page behind one wrong answer to "What are the best alternatives to Opera PMS?", due 48 elapsed hours after Ready |
| Agency Deadline Audit, $490 per client report | a hotel client's ten questions, including "Mews vs Cloudbeds, which PMS is better?"; 150 observations |
| Fix Sprint, $3,900 ($3,410 after the $490 credit) | six hotel pages over 30 days, one for "What is the best PMS for a hotel group with eight properties?", tested at day 0 and day 30 |
| Care, $490 a month | outside work on review platforms, then directories and listicles, with monthly hotel evidence |
| Program, $5,500 a month | twelve pages for a hotel vendor, plus a source-change log |
Every clock and refund term is quoted in our operating framework; the service model maps each offer to its workstreams.
Where hotel work starts
Reasoned. Vendor sites held 39.1% of hotel citations, so work for a hotel vendor usually begins on its own product, pricing and comparison pages. Review platforms held 7.5% and directories 4.9%; we read the exact hotel listing an answer cited before proposing a change. This is our reading, not a measured effect.
Sources
- Hotel category record, Absence Index release 2026-09, hotel answers captured 22 September 2026, DOI 10.5281/zenodo.22907695.
- Hotel rows of our citation bases, source classes, vendor concentration and exclusions, report DOI 10.5281/zenodo.23804758.
- Our pricing and method pages. All sources read 9 November 2026.
Related: hotel beside the other categories in industry benchmarks; Google AI Mode on its own in Google AI Mode visibility.